Privacy Policy
Last updated: May 25, 2026
Royal LePage Pinnacle Real Estate ("Pinnacle", "we", "us", or "our") respects your privacy and is committed to protecting your personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation. This Privacy Policy explains what we collect, how we use it, and the choices you have.
Information We Collect
We may collect the following categories of personal information:
- Contact details you provide through our forms — name, email, phone number, and message content.
- Real estate inquiry information — properties of interest, neighbourhoods, budget, timing, and similar preferences.
- Agent and brokerage information when you apply to join Pinnacle, including resume and professional history.
- Technical data such as IP address, device and browser type, referring URLs, pages viewed, and timestamps.
- Cookies and similar technologies used by us and our analytics partners.
How We Use Your Information
- To respond to inquiries and provide real estate services.
- To process applications from prospective agents.
- To send transactional emails (e.g., booking confirmations, receipts) and, with consent, marketing communications.
- To operate, secure, and improve our website and services.
- To comply with legal, regulatory, and professional obligations under the Real Estate Council of Ontario (RECO) and TRESA.
Analytics & Advertising Cookies
We use the following third-party services on our website:
- Google Analytics (Google LLC) — to understand how visitors use our site. Google Analytics may set cookies and collect information such as IP address, pages visited, and session details. Learn more at Google's Privacy Policy or opt out via the Google Analytics Opt-out Add-on.
- Meta Pixel (Meta Platforms, Inc.) — to measure the effectiveness of our advertising on Facebook and Instagram and to show relevant ads to people who have visited our site. Learn more at Meta's Privacy Policy and manage your ad preferences at Meta Ad Preferences.
You can also control cookies through your browser settings. Disabling cookies may affect site functionality.
Sharing & Disclosure
We do not sell your personal information. We may share it with:
- Pinnacle agents working on your inquiry.
- Service providers who host our website, send emails, process payments (Stripe), and provide analytics — bound by confidentiality and data protection obligations.
- Regulators, law enforcement, or other parties where required by law or to protect our rights.
Some service providers may store or process data outside of Canada (including in the United States), where it may be subject to foreign laws.
Retention
We retain personal information only as long as necessary for the purposes for which it was collected or as required by law and professional regulation.
Your Rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and withdraw consent to marketing communications at any time by using the unsubscribe link in our emails or contacting us below.
Security
We use reasonable physical, technical, and organizational safeguards to protect personal information. No method of transmission over the internet is fully secure, however.
Children
Our website is not directed to children under 13, and we do not knowingly collect their personal information.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date.
Contact Us
Royal LePage Pinnacle Real Estate
1075 North Service Rd W, Unit 17, Oakville, ON L6M 2G2
Email: admin@rlppinnacle.ca
Phone: 905-464-3035